Privacy Policy

This Privacy Policy governs the manner in which Intersect Youth and Family Services collects, uses, maintains and discloses information collected from users of https://www.intersect.bc.ca website (“Site”). This privacy policy applies to the Site and all products and services offered by Intersect Youth and Family Services. Ultimately, the information we receive depends upon what you do when visiting our site.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Personal identification information

We may collect personal identification information from Users in a variety of ways, if you voluntarily submit, including, but not limited to, when Users visit our site, subscribe to a newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously.

Information You Provide Us

We use the information that you provide us for responding to your requests, customizing the material presented to you based on your past visits to our web site, to communicate with you, and to improve the content of our web site. The primary goal in collecting personal information is to provide you better services, features and content, and give you an efficient personalized experience that best meets your needs.

Sharing your personal information

If you choose to identify yourself by sending us an email or completing an online form, Intersect Youth and Family Services employees and business partners will have access to such information in order to contact you for customer service purposes. We also aggregate information on what pages you access. Information submitted by you, such as survey information and/or comments or feedback, may be stored in a personally-identifiable format and is used only for internal purposes and is not shared with people or organizations outside of Intersect Youth and Family Services, its subsidiaries or successors in interest, and its business partners. We do not sell, trade, or rent Users personal identification information to others.

Links

This site may contain links to other sites not owned or managed by Intersect Youth and Family Services is not responsible for the privacy practices of such websites.

Release of Information

Intersect Youth and Family Services will release any information that is required to be released by law or court order.

Security of Information

We use secure socket layer (SSL) encryption to protect the transmission of information you submit to us when you use our secure online forms. All the information you provide us through these forms is stored securely offline. If you send us an email or complete the Contact Us Form, you should know that email is not necessarily secure against interception.

Use of Contact Information

Intersect Youth and Family Services presents contact information including various email addresses. We have taken precautions to protect our contact information as much as possible, while still providing it to those who wish to make legitimate contact. The presentation of our contact information is by no means authorizing solicitation and spamming.

Use of “Cookies”

“Cookies” are small files that are placed on your hard drive that assist us in providing customized services. We may use cookies to allow you to let enter your password less frequently during a session. No other personal information is stored in this cookie.

From time to time, Intersect Youth and Family Services may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. We use cookies to identify which areas of the Intersect Youth and Family Services websites you have visited or customized, so the next time you visit; those pages may be readily accessible. This information may be used to personalize our services to you.

You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.

Cookie & Tracking Technologies

Our Site, like almost all other websites, uses cookies to provide you with the best browsing experience. Cookies are small pieces of text information stored on your end device (computer, tablet, smartphone). Our Site may also use or other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies also collect information that assists us in improving our services, use of the Website, advertising and customer communications.

Cookies allow us to:

  • ensure the proper and expected functioning of the website,
  • remember you logging into your account each time you visit the website,
  • remember your settings during and between visits to the site,
  • ensure proper functioning of any support and sales processes,
  • improve the speed and security of the website,
  • use analytical tools,
  • use comments system,
  • use marketing tools.

Agreeing to cookies.
When you visit the website for the first time, you are shown a message about the use of cookies. Accepting and closing this message means that you agree to the use of cookies in accordance with the provisions of this privacy policy. You can always withdraw your consent by deleting cookies and changing cookie settings in your browser. However, remember that disabling cookies may cause difficulties in using our website as well as many other websites that use cookies.

First Party Cookies
Our Site, in the future, may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

Third party Cookies
By using our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on our Site for website visitation and tracking purposes.

Types of Cookies We May Use
All Cookies used by and on our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

  • Strictly Necessary Cookies
    A Cookie falls into this category if it is essential to the operation of our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
  • Analytics Cookies
    It is important for us to understand how you use our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping us to improve our Site and your experience of it.
  • Functionality Cookies
    Functionality Cookies enable us to provide additional functions to you on our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
  • Targeting Cookies
    It is important for us to know when and how often you visit our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
  • Third Party Cookies
    Third party Cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on our Site, or by third parties providing analytics services to us (these Cookies will work in the same way as analytics Cookies described above).
  • Persistent Cookies
    Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
  • Session Cookies
    Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our Site until you close your browser. Session Cookies are deleted when you close your browser.

You can learn more about cookies by visiting: www.allaboutcookies.org

Website Analytics
Our Site uses third party analytics services. Website analytics refers to a set of tools used to collect and analyze anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the products and/or services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.

The analytics service(s) used by our Site use(s) analytics Cookies to gather the required information.

The links below provide instructions on how to control Cookies in all mainstream browsers:

For other browsers, please consult the documentation that your browser manufacturer provides.

USE OF GOOGLE RECAPTCHA V3:

We use Google reCAPTCHA v3 on our website to help protect against spam and automated abuse. reCAPTCHA v3 analyzes user interactions with our website to determine whether the interactions are likely to be from a human or a bot. This helps us ensure the security and integrity of our website and protect it from malicious activity.

Data collected by Google reCAPTCHA:
When you interact with our website, Google reCAPTCHA v3 may collect certain information about your device and browsing behavior, such as your IP address, browser type and version, cookies, and mouse movements. This information is used by Google to assess whether you are likely to be a human or a bot. For more information about the data collected by Google reCAPTCHA and how it is processed, please refer to Google’s Privacy Policy: Google Privacy Policy.

Use of reCAPTCHA data:
The data collected by Google reCAPTCHA is used in accordance with Google’s Privacy Policy and Terms of Service. We do not have control over the data collected by Google reCAPTCHA or how it is used. However, we ensure that any use of reCAPTCHA data by our website is in compliance with applicable data protection laws.

Opting out of reCAPTCHA data collection:
You can choose to disable Google reCAPTCHA by adjusting your browser settings or using browser plugins that block reCAPTCHA scripts. However, please note that disabling reCAPTCHA may affect the usability and security of our website.

Your acceptance of these terms

The above policies are effective as of April 24, 2023 Intersect Youth and Family Services reserves the right to change this policy at any time. By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Users wishing to see the changes may do so by visiting our web site privacy policy statement frequently.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Intersect Youth and Family Services
1294 3rd Avenue
Prince George, BC
Canada V2L 3E6
Phone: 250.562.6639