Feedback

Quality and Assurance Planning

Intersect Youth and Family Services is committed to continually improving the organization and services we deliver to the families we serve. The evaluation of service delivery, identification of improvement opportunities, planning to remedy issues and implementation of those plans is an ongoing and continuous process. Quality assurance work and data is an integral part of the society’s strategic planning.


Concerns or Complaints:

If you have a concern or complaint and would like to send an email directly to a member of the leadership team, please complete the form below.

Important: Click the "I'm not a robot" checkbox above, before clicking the 'SEND' button.

Client Feedback Surveys

Your feedback on the services at Intersect is important. We use the feedback we receive from client surveys to ensure we are meeting our families needs in a meaningful way, to identify areas we can improve on and to make plans to improve in the future.

Please note that:

  • You do not have to participate in these surveys if you don’t want to.
  • Your responses are anonymous and confidential; your name is not attached to the survey.
  • Your answers will not affect your ability to access services at Intersect

Did you attend Intersect for the first time for an intake appointment?

If yes, please complete an intake survey:

  Intake Satisfaction Survey - Caregiver

  Intake Satisfaction Survey - Youth

  Intake Satisfaction Survey - Child


Are you currently receiving services from Intersect?

If yes, please complete an active Service survey.

  Active Service Survey - Caregiver

  Active Service Survey - Youth

  Active Service Survey - Child


You can also fill out our Quality Improvement survey.

  Quality Improvement Survey